Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your own experience with an online casino? We'd like to hear from it. This page explains the best way to reach us and what we can (and can't) help with.
How to reach the Irish Online Casinos team
The quickest way to get in touch is by email. Send your message to [email protected] and a member of our editorial team will get back to you. We read every message that comes in, though during busier periods it may take us a little longer than usual to reply — we'd ask for your patience if that happens.
When you write to us, it helps to include as much detail as possible: the name of the casino you're asking about, the section of the site you're referring to, or a link to the page in question. This lets us look into your query quickly and give you a proper answer rather than a generic one.
What we can help with
- Questions about how we research and rank online casinos for Irish players
- Corrections or updates if something on the site looks out of date, such as a bonus offer or a payment method
- Feedback on your own experience with a casino we've reviewed, positive or negative
- General queries about site content, our comparison tables, or how a particular feature works
- Suggestions for casinos, payment methods or topics you'd like us to cover
What we can't help with
We're an independent review and comparison site — we don't operate any casino, and we don't hold customer accounts, process deposits or withdrawals, or manage bonus terms on behalf of any brand. If your query relates to a specific account issue, a delayed payout, a bonus that hasn't been credited, or verification documents, that has to go through the customer support team of the casino itself. Every operator listed on esaweb.org.uk has its own dedicated support channel, usually live chat or email, and they're best placed to sort out account-specific problems.
Similarly, if you're finding it difficult to control your gambling or you're worried about someone else's play, please see our Responsible Gambling page for support options and practical tools such as deposit limits and self-exclusion. That page is a better starting point than emailing us directly, since it links to organisations set up specifically to help.
Before you write in, a few things worth checking
A good number of questions we receive are already answered elsewhere on the site, so it's worth a quick check first:
- If your question is about how a review was compiled or scored, our ranking methodology is explained alongside each casino write-up.
- If you're outside the standard licensed market and searching for alternative options, our page on Non GamStop Casinos 2026 - Best Online Casinos UK may be more relevant to what you're looking for.
- If you want to know more about who runs esaweb.org.uk and how we approach our reviews, that's covered on our About Us page.
- For anything relating to how we use the site, our editorial standards, or the legal basis of our content, our Terms and Conditions page sets that out in full.
Why your feedback matters
Online casinos change their bonus offers, payment options and terms fairly often, and we rely partly on reader feedback to keep our pages accurate between updates. If you've noticed a wagering requirement has changed, a payment method has been added or removed, or a welcome offer no longer matches what we've listed, letting us know helps other Irish players get accurate information. We verify anything reported to us before making changes, so please include a source or a screenshot where you can.
A quick note on tone
We keep our replies plain and direct, and we'd ask the same of anyone getting in touch — it makes it much easier for us to help quickly. We won't ask for sensitive account details such as passwords or full card numbers, and you should never send these to us or to anyone claiming to represent esaweb.org.uk.